BUILDING THE FUTURE NOW...FASTER! SECURE! INTUITIVE!

OUR SYSTEM UPGRADE IS COMPLETE!

We are happy to announce that we are up and running smoothly as planned. All services have been restored.

Because of this migration, we will now be able to process transactions faster, provide enhanced security, and deliver a better member experience.

The following services are now available:

  • Online and Mobile Banking
  • ATM and Debit Cards
  • Bank-by-Phone
  • Branches are open and ready to assist you

FAQ

Q: Will I need to reset my Online or Mobile Banking credentials?
A: Your username and password will remain the same. However, you will need to re-select your multi-factor authentication, including your security questions. You will be prompted to do so when you log into your account on or after October 4, 2021.

Q: Will my account and financial information stay secure during the core conversion process?
A: Yes, keeping your personal data and account information secure and private is a top priority for us.The core conversion process will not compromise the security of your information in any way.

Q: Will my funds be safe and secure?
A: Your funds will remain safe and secure. All of the accounts at BHSFFCU are federally insured in accordance with the National Credit Union Administration (NCUA) regulations for up to $250,000.

Q: Will my account number change?
A: No, it will remain the same.

Q: What will happen to my account statement?
A: For the first month after the conversion, you will receive a paper statement. Your September bank statement will be mailed to the address we have on file. Afterwards, any member enrolled on E-statement will continue to receive electronic statements.

Q: What will change after the core conversion?
A: Because this is a core system update, you won’t notice any major changes, at first. However, you will begin to see new products and services rolling out over time. You will also begin to see a quicker and more efficient member experience.

Q: Will I be able to view my e-statement history in Online Banking after the core conversion?
A: Yes, you will be able to view your e-statement history in your Online Banking account after October 4, 2021.

Q: I have some payments due during the core conversion process. What should I do?
A: Bill Payments will continue go out before and right after conversion.

HOW TO GET IN TOUCH

For the latest information regarding the core banking conversion please visit our website.

If you have questions, please call us at 786-257-2300

We are currently experiencing higher than normal call volumes. Because of this, members are experiencing longer than usual wait times when calling for assistance. We understand how this can be frustrating, we apologize in advance for the inconvenience.

You may also email us at memberservice@bhsffcu.org.

And don’t forget to follow us on Facebook, Instagram, and LinkedIn.

Thank you for your patience and understanding throughout this process.