BUILDING THE FUTURE NOW...FASTER! SECURE! INTUITIVE!

CONVERTING TO A NEW CORE BANKING SYSTEM

We are excited to announce that we are converting to a new core banking system – the software and database that we use to conduct transactions and maintain member information. The new system will allow us to process transactions faster, provide enhanced security, and deliver a better member experience.

The migration to the new system will begin at 6:00pm on Thursday, September 30th, and should be completed by the morning of Monday, October 4th. During that time, members will have limited and intermittent access to their accounts.

While the planning and implementation of this core banking conversion will happen behind the scenes, some of the services you use may be affected, specifically on the days mentioned above.

We will update this webpage throughout the process to keep you up to date on when and what will be affected, so that you will be prepared.

We look forward to the new changes, and we hope you do too!

KEY DATES

Thursday, September 30, 2021  – The system upgrade will begin at 6:00 pm EST. The following services will be unavailable to members after 6:00pm EST;

  • Online and Mobile Banking
  • Bank by Phone
  • Shared Branching Services

       Members may also experience intermittent downtime when performing transactions using their ATM and Debit Cards.

Friday, October 1st – All locations will be closed.

Saturday, October 2nd – Closed

Sunday, October 3rd – Closed

Monday, October 4th – Open for business with our shiny new core banking system! We expect to resume full-service operations by 8:30 am EST.

FAQ

Q: Will my account and financial information stay secure during the core conversion process?
A: Yes, keeping your personal data and account information secure and private is a top priority for us.The core conversion process will not compromise the security of your information in any way.

Q: Will my funds be safe and secure?
A: Your funds will remain safe and secure. All of the accounts at BHSFFCU are federally insured in accordance with the National Credit Union Administration (NCUA) regulations for up to $250,000.

Q: Will I have access to my funds during the conversion?
A: During the system conversion, branches will be closed, and remote banking services will be unavailable. ATM and Debit Cards will work, but you may experience intermittent downtime during the conversion process.

Q: Will my account number change?
A: No, it will remain the same.

Q: Will I need to reset my online or mobile banking credentials?
A: Members who use online or mobile banking will not have to reset their password. However, you will have to select new security questions during your first login attempt.

Q: Can I still access Online Banking during the core conversion?
A: No, we do not expect to have Online and Mobile banking available during the conversion. However, if we can bring these systems online sooner, we will let you know on this webpage.

Q: Can I access Online Bill Pay during the core conversion?
A: No, you will not be able to access Online Bill Pay during the core conversion process. We highly recommend adjusting any payments that are due during our core conversion timeframe to ensure a timely payment.

Q: What will happen to my account statement?
A: For the first month after the conversion, you will receive a paper statement. Your September bank statement will be mailed to the address we have on file. Afterwards, any member enrolled on E-statement will continue to receive electronic statements.

Q: What will change after the core conversion?
A: Because this is a core system update, you won’t notice any major changes, at first. However, you will begin to see new products and services rolling out over time. You will also begin to see a quicker and more efficient member experience.

Q: Do I need to do anything to prepare for the core conversion?
A: Make sure your contact information is correct on our system. Keep an eye out for communications regarding the conversion to come via email, on our website and social media, and through Online Banking.

Q: Will I be able to view my e-statement history in Online Banking after the core conversion?
A: Yes, you will be able to view your e-statement history in your Online Banking account after October 4, 2021.

Q: I have some payments due during the core conversion process. What should I do?
A: Bill Payments will continue go out before and right after conversion.

HOW TO GET IN TOUCH

For the latest information regarding the core banking conversion please visit our website.

If you have any questions, please contact us at 786-257-2300. You may also email us at memberservice@bhsffcu.org.

And don’t forget to follow us on Facebook, Instagram, and LinkedIn.

Thank you for your patience and understanding while we upgrade our banking system.